Terms and Conditions

These terms and conditions are here to protect you as the buyer, customer & us as the seller, contractor. Please read them carefully & do not hesitate to contact us with any queries regarding them. All sales & work carried out are subject to are full terms & conditions below.

General terms:

1) Purchasing/Placing an order and French polishing/restoration work:

Payment for any item must be made in full & cleared and accepted first before a purchased item can be worked on and completed and also dispatched. This applies to any restoration, French Polishing or upholstery works too, which must also be paid in full, prior to the return of the restored or freshly French Polished item or items.

We accept all major Debit and credit cards has payment.

We will not start working on any order or release a purchased item until payment is cleared in full to us.

Bank transfer is our preferred method of payment to save on Merchant fees and to insure payment is received by us in the quickest format.

Crypto currency and digital payments are usually accepted by prior discussion.

2) Consultation fee.

Whilst we try not to charge for consultation in the process of purchasing our items or our handmade bespoke items. Occasionally we may deem it necessary to apply a fee for this often very complicated time consuming process. Often this involves for us a very great deal of time consuming communications, and very in-depth emails, containing drawings, photos, Videos, dimensions, and various pricing scales and estimates, as well as delivery costs quotes to various places around the world. This process can take many hours and even many days often too, to which unless the order is placed, we are not financially rewarded for, or to even cover our costs and extensive time spent.

So we reserve the right to charge for our time on extensive consultations without an order being placed on specific occasions.

This also applies to all cancelled orders.

This protects us also as a business from time wasters and pranks.

Our time is very precious, especially only being a relatively small but elite company.

3)  Subcontractors working on behalf or for Elite:

You are expected to be fully insured to be working on any of our items or any of our clients items, either be it at our own workshops or at your own work premises or work facilities or on site for Elite. Any damages incurred on any of our items or clients items either on our premises, or clients home / business etc, you are fully responsible and would be fully expected to cover and bare & pay for any costs incurred 100% for the full amount for any damage etc.

This also applies to transport companies working for Elite

If you are not fully insured to the required standards, then you should strictly not be working for Elite UK and you are liable for legal prosecution under current UK law.

Payment will also only be made to a subcontractor once the job or jobs are fully finished and completed and to the desired high standards and specifications we expect.

The item or items will also need to be returned directly to the main premises by yourself or company or via our own transport representatives of Elite

Once the works have been inspected by our expert team, and meet the relevant high standards we expect, then payment shall be made swiftly and directly accordingly.

4) Delivery / Transport:

It is best to inquire first the possible delivery charges & possible dates of delivery before making a purchase.

You must also discuss with us and make us fully aware prior to any delivery of any specific special requests and requirements that will be required in delivering of any of our items.

Prices are fluctuating constantly and it is solely the clients responsibility to pay and bare all costs of the transport and delivery fees of any purchased items.

And any special terms and conditions required that would be needed to deliver the items safely.

We do try to dispatch our items as fast as we can, but the item must be to our very high standards before we send it. This may lead to a very small delay in dispatch of the piece if it requires any finishing touches before we dispatch it. But you shall be notified of any delay in advance.

Timescales will vary greatly, depending on what items you have purchased and to what works are required.

This is hard to judge as every order is different and these items are generally bespoke specialist items.

This does also depend on our current workload and order book.

Also to save on costs we try to use a very trusted & insured courier company to deliver in the UK, so delivery is subject to when they can fit it into there schedule. You will be notified with much correspondence in arranging delivery times & dates to suit all parties.

Buyers are fully responsible for any customs duties or local taxes that may be incurred on items sent outside the United Kingdom.

5) Returns:

Although we try are utmost to make sure our items are sent out in the best possible condition we can send them.
& with much previous correspondence that the customer is fully aware of what there purchasing & the current condition the items are in & with any imperfections highlighted.

We do offer returns, but we must be notified of this within 14 days of receiving the items or items, and with a clearly valid except-able reason.
The buyer must return the item to us at their own expense & in the exact condition to what it was delivered to you in.

Refund payments can take up to 30 days.

Paypal Purchases & Fees:

We will only return the fee that we have actually received for the item or work carried out. We cannot be responsible for excessive Paypal fees incurred on any returns. Please inquire first before paying via Paypal, as the fee incurred by paying by Paypal is generally 3.4% and this extra fee will have to be paid by the buyer when purchasing the item unless otherwise agreed.

Although we do accept Paypal has a payment form by specific prior agreement.

Storage Fees:

We reserve the right to charge storage fees, if we have stored the item or items for the client for many weeks, months or even years.

This will also apply to any cancelled orders.

The buyer & recipient of the French polished piece takes over its full responsibility of the item on delivery.
You are responsible for its care & well being.

Bespoke made to order specialist items:

Unless there is a genuine valid reason, i.e the item was made or delivered not has described, or below our highly skilled acceptable standards, or with significant problems i.e damage etc, we can not offer full refunds on these specific specialist orders, because of the expense in materials we will have incurred, time, and the unique specific requirements of each individual order.

Medical Virus: 😷

SARS, Covid 19 or other similar medical Virus.

Has every business is suffering with the dawn of a new age with the emergence of Medical conditions such has the Coronavirus and the Sars Virus. Has every company struggles to work under these conditions and restrictions now, with possible staff, and Elite team members in the high risk categories, delays are unfortunately inevitable sometimes. Especially with Worldwide Government enforced lawful Lockdowns occurring sporadically.

This however, is not deemed a valid reason to cancel any orders previously placed or restoration work pre booked in.

We will complete your order or restoration works as soon as we can, working as best we can through whatever restrictions are in place.

After Care:

Although we do offer free advice & help as much as possible with your purchased, restored or French polished item. The French Polished finish is resistant to, but not impervious to, water and spirits so please clear any spillage from the surface as soon as possible. Extremes of heat or cold should also be avoided. The finish can be maintained by using a good quality beeswax polish every two to three months. On no account should polishes containing silicones be used on any piece.

6) On site work:

We are fully covered with £1.5 million pounds worth of public liability insurance & have all relevant Health & Safety CSCS Cards. When carrying out work on site, either for a private client or business. Payment is expected in full, immediately when the work is finished & completed. By bank transfer preferably.

Debit card & credit card, cash, & cheque is only accepted with prior agreement.

As these methods may have merchant fees to factor in.

7) Law:

This contract shall be governed exclusively by the law of England & Wales.
All disputes arising out of this contract shall be subject to the jurisdiction of the courts of England & Wales.

8) Force Majeure:

Neither party shall be liable for any default or delay due to act of God, war, strike, Serious medical Virus, such has (Covid 19) (Sars) or lock-out, industrial action, fire or any other event beyond the reasonable control of either party.

9) VAT:

We are not currently VAT registered, so there is no VAT to be added on to any orders or work we carry out presently.

10) How to Maintain a freshly French polished item.

Any piece of furniture should be dusted on a regular basis; ours is no different. Using a soft clean cloth always wipe in the direction of the grain and avoid circular rotating movements.
To remove any greasy marks use a soft cloth lightly dampened with warm water mixed with a little vinegar or mild detergent such as washing up liquid. Apply the solution wiping in the direction of the grain and after wiping using a clean dry cloth lightly buff up the surface, again wiping in the direction of the grain.
For stubborn marks substitute the water solution with white spirit or turpentine and apply in the same way as above before buffing with a clean soft cloth. It should be noted that if the white spirit / turpentine solution is used to often you will need to re wax the surfaces being cleaned.
Waxing Your Furniture

PLEASE NOTE UNDER NO CIRCUMSTANCES SHOULD ANY SILICONES OR SILICONE IMPREGNATED CLOTHS BE USED IN ANY OF THESE CLEANING OR WAXING PROCESSES. If applied they can leave a silicone film that will cloud the finish and in turn prevent general repairs being carried out easily.
The final finishing process involves completely waxing your piece of furniture by hand therefore all Elite furniture that leaves are showroom will not need to be waxed for at least twelve to eighteen months. 
When new wax is applied, a non silicone furniture wax should be used very sparingly.
Apply any wax using a soft clean cloth again wiping in the direction of the grain. A second clean cloth should then be used to remove any excess wax and to buff the surface.

11) Our Privacy Policy.

Which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using any of our Website, you consent to such processing and you warrant that all data provided by you is accurate.

The contents of the Website (including all website design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software and all other material) are intellectual property of Elite or its content and technology providers except in so far as individually stated on particular material or items. You may view the Websites for personal or private purposes only and you are not permitted without our permission to (a) store it or any part of it other than for the purposes set out in this paragraph; (b) print out copies except for your own viewing/records for private purposes; or (c) reproduce, copy or transmit it (or any part of it) in any other way for any purpose or in any other medium. You are also not entitled to alter the content in any way.

Our status as (and that of any identified contributors) as the authors of content on our Websites must always be acknowledged.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to any part of our website that is not owned by you.

Our website must not be framed on any other site, nor may you create a link to any part of our website other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy

If you wish to make any use of content on our Websites other than that set out above, please contact us via email:

Email: ace@eliteuk.uk

Website policies, modification and severability

We reserve the right to make changes to our Website, our policies and these terms and conditions of use at any time. If any of these conditions shall be deemed invalid, void or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any of the remaining conditions.