Terms and Conditions of Sale and Services

Elite Designs Global Ltd

These Terms and Conditions govern all sales of goods, bespoke manufacture, restoration services, French polishing, upholstery services, consultancy services, delivery arrangements, and any other works undertaken by Elite Designs Global Ltd (“the Company”, “we”, “us”, “our”).

By placing an order, commissioning work, or otherwise engaging our services, you (“the Client”, “the Buyer”) agree to be legally bound by the Terms set out below.

1. Orders, Payment & Commencement of Work

1.1 All goods remain the property of the Company until full cleared payment has been received.

1.2 Full payment must be made and cleared prior to:

(a) commencement of any restoration, French polishing, upholstery, design or bespoke manufacturing works; and

(b) release or dispatch of any purchased item(s).

1.3 Work commenced on confirmed orders is strictly non-refundable, save where required by law.

1.4 We accept major debit and credit cards. Bank transfer is our preferred payment method.

1.5 Cryptocurrency or alternative digital payment methods may be accepted strictly by prior written agreement.

1.6 The Company reserves the right to refuse to commence work or release goods where payment has not cleared in full.

2. Consultation, Design & Professional Service Fees

2.1 The Company provides specialist consultation services in relation to bespoke furniture manufacture, restoration, finishing and related services.

2.2 Whilst initial discussions connected to a genuine prospective purchase may be provided without charge, the Company reserves the right to charge reasonable professional fees where consultations become extensive, technical, or time-intensive.

2.3 Chargeable consultation services may include (but are not limited to):

(a) condition assessments and restoration feasibility reports

(b) design development and technical drawings

(c) detailed written advice and project planning

(d) valuation guidance and pricing schedules

(e) review of photographs, videos, specifications and measurements

(f) sourcing recommendations and material consultations

(g) logistics planning and international delivery quotations

2.4 Consultation fees may be charged where:

(a) a client elects not to proceed with a proposed order;

(b) multiple revisions or extended professional input has been requested;

(c) specialist restoration expertise has been provided;

(d) an order is cancelled after preparatory work has commenced.

2.5 Any such fees shall represent a fair commercial reflection of the professional time and expertise incurred.

3. Subcontractors, Specialists & Transport Providers

3.1 Any subcontractor engaged directly or indirectly in connection with Company works must hold adequate and valid public liability and relevant specialist insurance.

3.2 Subcontractors shall be fully liable for any loss, damage or deterioration to Company property or client property arising from their acts, omissions or negligence.

3.3 The Company shall be entitled to recover all losses, repair costs and associated expenses from the responsible subcontractor or service provider.

3.4 Payment to subcontractors shall only become due following:

(a) completion of works to the Company’s required professional standard;

(b) satisfactory inspection and approval by the Company.

3.5 Transport providers engaged in handling Company goods shall be deemed subcontractors for the purposes of this clause.

4. Delivery & Transport

4.1 Delivery charges are payable by the Client unless otherwise agreed in writing.

4.2 Clients must disclose all relevant access information prior to booking delivery. Failure to do so may result in additional charges or aborted delivery fees.

4.3 All delivery dates and times are estimates only and are not contractually guaranteed.

4.4 International buyers are solely responsible for customs duties, import taxes and clearance charges.

4.5 The Client must inspect goods upon delivery.

If goods are damaged:

(a) delivery must be refused;

(b) no delivery documentation should be signed;

(c) the Company must be notified immediately.

4.6 Acceptance of delivery constitutes confirmation that goods were received in satisfactory condition.

5. Returns, Cancellations & Storage

5.1 Subject to statutory rights, returns must be notified in writing within 14 days of delivery and must be supported by a valid reason.

5.2 Returned goods must be received in the same condition as supplied.

5.3 Bespoke, commissioned or made-to-order items are non-returnable and non-refundable unless materially defective or not as described.

5.4 Where items are stored by the Company beyond a reasonable agreed collection period, storage fees may be charged at a commercial daily rate.

5.5 Cancellation of orders after commencement of work shall not entitle the Client to a refund of costs incurred.

6. On-Site Works

6.1 The Company maintains appropriate public liability insurance for on-site services.

6.2 Payment for on-site works shall become due immediately upon completion unless otherwise agreed in writing.

7. Aftercare & Maintenance

7.1 French-polished finishes are durable but not waterproof or heatproof.

7.2 Clients are responsible for appropriate care and maintenance following delivery.

7.3 Silicone-based polishes must never be used on Company-finished surfaces.

8. Force Majeure

8.1 The Company shall not be liable for delay or failure to perform obligations caused by events beyond its reasonable control including (but not limited to):

acts of God, pandemics, government restrictions, supply chain disruption, labour shortages, cyber incidents, power failures or transport interruption.

8.2 Performance times shall be extended accordingly.

9. Governing Law & Jurisdiction

9.1 These Terms shall be governed by the laws of England and Wales.

9.2 The courts of England and Wales shall have exclusive jurisdiction.

10. VAT Status

10.1 The Company is not currently VAT registered.

Should VAT registration status change, prices may be adjusted accordingly.

11. Intellectual Property & Website Use

11.1 All website content, designs, photographs, technical drawings and branding remain the intellectual property of the Company.

11.2 No reproduction or commercial use is permitted without prior written consent.

12. Privacy & Data Protection

12.1 Personal data is processed in accordance with the Company Privacy Policy and applicable UK data protection legislation.

13. Amendments & Severability

13.1 The Company reserves the right to amend these Terms at any time.

13.2 If any provision is deemed unenforceable, the remaining provisions shall remain in full force.